It’s been a great week @mindtheaigap. Lots of interesting conversations with lots of people!
The kind of week where you have back-to-back conversations that all point to the same thing: we’re at an inflection point with AI in enterprise.
Here are 5 conversations from this week that stuck with me:
1. Catching up with colleagues in Rail
I spoke with a number of people in Rail this week and clearly the industry is going through lots of change. Thoughts are moving to longer term Strategic plans and AI can clearly play a part in that.
What they don’t have: An AI Strategy to underpin and help shape that future. .
The insight: Companies aren’t afraid of AI anymore. They know it is coming but don’t know what the journey looks like.
2. The Copilot Conversation That Became 14 More
After asking one company how they use Copilot (spoiler if you didn’t see my earlier post this week: the answer was emails). I ended up asking 14 more.
Pattern: Everyone has it. Almost nobody’s using it strategically.
The insight: The gap between buying AI and deploying it effectively is where we’re spending most of our time. Having the tools does not mean you have a strategy.
3. Another Operator Fighting Shadow AI
Caught up with someone in the bus world this week. Their challenge isn’t whether to use AI.
It’s that their employees are already using it – on personal accounts, with company data and very little governance.
The insight: Shadow AI isn’t coming. It’s here. And transport operators are just now realizing the scope.
4. Partnership Conversations
I’ve been talking to some great companies, with brilliant solutions, about how we can work together to help transport and logistics operators adopt AI safely and strategically.
I can’t say more just yet. But watch this space for partnership announcements in the coming weeks.
The insight: Nobody’s solving enterprise AI adoption alone. The companies winning are building ecosystems, not empires.
5. The Question Everyone Asked
“Where do we start?”
Fleet operators. Bus companies. Rail operators. Contact centres. Different industries. Same question.
The insight: Companies want AI transformation. They want it proven, fast, and risk-managed. They just need a strategy to deliver it.
What This Week Told Us:
The conversation has shifted.
Six months ago: “Should we do AI?”
Now: “How do we do AI?”
That shift – from if to how – is everything.